Terms of service

Terms of Service

Welcome to OQCLUB™.

This website is operated by Elevate Digital LLC, doing business as OQCLUB™. Throughout the website, the terms “OQCLUB,” “we,” “us” and “our” refer to Elevate Digital LLC.

These Terms of Service govern your access to and use of our website, products, checkout, customer support and related services.

By visiting our website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service and to the policies incorporated into them, including our:

Privacy Policy;
Refund & Return Policy;
Shipping Policy;
Cookie Policy, when applicable;
Other policies displayed on our website.

Please read these Terms carefully before using our website. If you do not agree to them, you should not access the website or place an order.

1. Eligibility

You must be at least 18 years old or the age of majority in your state or jurisdiction to place an order through our website.

By using our services, you represent that:

You have the legal capacity to enter into a binding agreement;
The information you provide is accurate and complete;
You are using the website for lawful personal or business purposes;
You are not prohibited from using our services under applicable law.

Parents or legal guardians are responsible for purchases made by minors using their payment methods or accounts.

2. Customer Accounts

Some website features may allow or require you to create an account.

You are responsible for:

Providing accurate and current account information;
Keeping your login credentials confidential;
Restricting unauthorized access to your account;
Informing us promptly of suspected unauthorized access;
Reviewing communications sent to the email address associated with your order.

You are responsible for activity performed through your account unless prohibited by applicable law.

We may suspend or terminate accounts that contain false information, are used fraudulently or violate these Terms.

3. Accuracy of Customer Information

You agree to provide complete and accurate:

Full name;
Email address;
Telephone number;
Shipping address;
Billing address;
Payment information;
Other information reasonably required to fulfill your order.

OQCLUB™ is not responsible for delays, losses or additional expenses caused by an incorrect, incomplete or outdated address supplied by the customer.

Contact us as soon as possible if information needs to be changed. We cannot guarantee that changes can be made after an order has entered processing or fulfillment.

4. Products and Product Information

We make reasonable efforts to display our products accurately.

However:

Colors may appear differently depending on the display, lighting and device settings;
Lens tint may look different indoors and outdoors;
Minor differences may occur between production batches;
Product packaging may be updated without prior notice;
Measurements may have minor manufacturing tolerances;
Images may include styling items that are not included with the product.

The items included with a purchase are those specifically identified on the applicable product page.

We may modify, improve, replace or discontinue a product at any time. Product availability is not guaranteed until the order is accepted and processed.

5. Eyewear and Lens Information

Unless expressly stated otherwise, OQCLUB™ screen glasses are sold with non-prescription lenses and do not correct vision.

Tinted lenses alter the appearance of colors:

Yellow or amber lenses create a warmer visual appearance;
Red lenses create a stronger shift in color perception;
Tinted lenses may not be suitable for work requiring accurate color recognition.

Unless specifically identified and certified for that purpose, our screen glasses should not be used:

As protective or safety eyewear;
As prescription eyewear;
While driving;
For color-critical professional work;
As a substitute for an eye examination;
As a substitute for professional medical advice or treatment.

Customers who experience persistent eye strain, headaches, sleep problems, vision changes or other health concerns should consult a qualified healthcare professional.

6. Product and Health Claims

Product descriptions are intended to explain product characteristics, lens tint, design and suggested routine.

Individual experiences may vary.

Unless expressly supported by applicable testing and stated on the product page, we do not guarantee that our products will:

Treat or prevent a medical condition;
Cure insomnia or another sleep disorder;
Increase melatonin production;
Improve cognitive performance;
Prevent damage to the eyes;
Eliminate headaches or digital eye strain;
Produce a specific health outcome.

Any verified lens-filtering percentage applies only to the test conditions and wavelengths identified in the supporting test documentation.

Objective product and health-related claims in U.S. advertising must be truthful, non-misleading and appropriately substantiated.

7. Prices and Currency

Unless stated otherwise, all prices displayed on the U.S. version of our website are in United States dollars (USD).

We may change prices, promotions, discounts or offers at any time before an order is placed.

A price change will not normally affect an order that has already been accepted, except when:

A clear pricing error occurred;
Payment was not successfully completed;
The order was fraudulent or unauthorized;
Applicable law permits cancellation or correction.

Prices shown on product pages may not include applicable sales tax, shipping charges or other costs. Any additional amount charged by us will be displayed during checkout before the order is completed.

8. Sales Tax, Duties and Other Charges

Applicable sales tax may be calculated and collected during checkout based on the shipping destination and other relevant information.

For orders fulfilled internationally, customs duties, import taxes or carrier charges may apply. Responsibility for those charges will be disclosed during checkout or in our Shipping Policy where reasonably possible.

Customers are responsible for charges imposed directly by a government, customs authority, bank or card provider unless we expressly state that those charges are included.

9. Payment

Available payment methods are displayed during checkout and may include credit cards, debit cards, digital wallets or other payment services.

By submitting payment information, you represent that:

You are authorized to use the selected payment method;
The information supplied is accurate;
You authorize the applicable charges;
The transaction does not violate any law or third-party agreement.

Payments may be processed by Shopify Payments and other authorized service providers.

We generally do not directly store complete payment-card information.

10. Order Acceptance

An order confirmation email acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted or shipped.

We may accept, reject, limit or cancel an order for reasons including:

Product unavailability;
Incorrect price or product information;
Payment failure;
Fraud or security concerns;
Unusual order activity;
Suspected unauthorized resale;
Shipping restrictions;
An incorrect or incomplete address;
Legal or regulatory restrictions.

When we cancel an order after payment has been captured, we will refund the affected amount to the original payment method.

11. Fraud Prevention and Verification

To protect our customers and business, we may review orders for potential fraud.

We may request additional verification, such as confirmation of:

Billing information;
Shipping information;
Identity;
Authorization to use the payment method.

We may delay, limit or cancel an order if the requested verification is not provided or if we reasonably believe the transaction is fraudulent or unauthorized.

12. Fulfillment Partners and Dropshipping

OQCLUB™ may use third-party suppliers, manufacturers, warehouses and fulfillment partners to process and ship orders.

A product may be shipped:

Directly by a supplier;
From a third-party warehouse;
From a location inside or outside the United States;
In more than one package;
Separately from other items in the same order.

The name or address appearing on a shipping label may belong to a fulfillment partner and may differ from the OQCLUB™ business address.

The use of third-party fulfillment does not change the customer’s contractual relationship with Elevate Digital LLC for purchases made through the official OQCLUB™ website.

13. Shipping Estimates

Processing and delivery estimates are displayed on our website or in our Shipping Policy.

Unless expressly stated otherwise:

Processing time and transit time are separate;
Delivery dates are estimates, not guaranteed arrival dates;
Business days generally exclude weekends and U.S. federal holidays;
Tracking information may require time to update after shipment;
Items in the same order may arrive separately.

We will only advertise a shipment timeframe when we have a reasonable basis to expect that the order can be shipped within that timeframe.

If we cannot ship within the promised period, we may request your consent to a revised shipment date or provide a refund for the affected unshipped merchandise, as applicable.

14. Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier disruptions;
Severe weather;
Customs inspections;
Public holidays;
Labor disputes;
Government restrictions;
Natural disasters;
Address errors;
Security reviews;
High seasonal demand.

We will make reasonable efforts to assist with delayed orders, but we do not control the independent operation of postal services, carriers, customs authorities or fulfillment partners.

This section does not limit rights that customers have under applicable law regarding delayed or unshipped orders.

15. Tracking and Delivery

Customers are responsible for monitoring tracking information and arranging receipt of their packages.

An order may be considered delivered when the carrier records delivery to:

The shipping address;
A mailbox;
A front desk;
A parcel locker;
A reception area;
Another location authorized by the customer or carrier.

We may ask the customer to:

Check with household members;
Contact the building manager;
Check nearby delivery locations;
Contact the carrier;
Complete a declaration or carrier claim.

A carrier’s delivery scan is relevant evidence but will not automatically prevent us from reviewing a legitimate delivery dispute.

16. Incorrect or Undeliverable Addresses

The customer is responsible for reviewing the shipping address before completing checkout.

If a package is returned because of:

An incorrect address;
An incomplete address;
An inaccessible location;
Failure to collect the package;
Refusal of delivery;

the customer may be responsible for reasonable reshipping, return-to-sender or carrier fees.

Any refund will be handled according to our Refund & Return Policy and applicable law.

17. Order Changes and Cancellations

Order cancellation or modification requests should be sent as soon as possible.

We cannot guarantee a cancellation or change after an order has:

Entered processing;
Been transmitted to a supplier;
Been packed;
Received a tracking number;
Been shipped.

If an order can no longer be canceled, the customer may request a return after delivery under our Refund & Return Policy.

18. Returns, Exchanges and Refunds

Returns, exchanges, damaged products and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms.

Customers must request authorization before returning an item.

Do not send products to:

The sender address printed on the package;
Our registered business address;
A supplier or warehouse;

unless our support team specifically instructs you to use that location.

Unauthorized returns may be refused, delayed or lost.

19. Promotions and Discount Codes

Promotions may be subject to additional conditions displayed at the time of the offer.

Unless stated otherwise:

Discount codes cannot be combined;
Discounts have no cash value;
Discounts cannot be applied retroactively;
Discounts may be limited to specific products or customers;
A promotion may end when the stated period expires or available inventory is exhausted;
Orders involving misuse or manipulation of a promotion may be canceled.

Any reference price or crossed-out price should represent a genuine price comparison used in accordance with applicable law.

20. Day + Night Bundles

A Day + Night Bundle may contain two separate products intended for different moments of a customer’s routine.

Bundle discounts apply only when the qualifying items are purchased together.

When returning part of a discounted bundle:

The refund may be recalculated based on the price of the retained item;
A bundle discount may be removed;
The customer may receive less than a simple proportional division of the bundle price.

The applicable calculation will be explained in our Refund & Return Policy or during the return process.

21. Reviews and User Content

You may be permitted to submit reviews, photographs, videos, comments or other content.

By submitting content, you represent that:

You created or have permission to submit it;
It is accurate to the best of your knowledge;
It does not infringe another person’s rights;
It is not fraudulent, defamatory, obscene or unlawful;
It does not contain malicious software or deceptive links.

You grant Elevate Digital LLC a non-exclusive, worldwide, royalty-free license to host, reproduce, display, adapt and use submitted content in connection with OQCLUB™ products, marketing and services, subject to applicable privacy and publicity laws.

We may remove content that violates these Terms, but we are not obligated to publish or retain every submission.

22. Intellectual Property

The website and its content—including logos, branding, photographs, graphics, videos, product descriptions, layouts, designs and software—are owned by or licensed to Elevate Digital LLC and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

Copy or reproduce website content;
Use our images or videos commercially;
Create confusingly similar branding;
Scrape or systematically extract website data;
Reverse engineer website technology;
Remove copyright, trademark or ownership notices;
Use our content to advertise unrelated products;
Impersonate OQCLUB™ or Elevate Digital LLC.

Use of ™ indicates that we claim rights in the applicable brand identifier. It does not represent that a federal trademark registration has necessarily been granted.

23. Prohibited Uses

You may not use our website or services:

For unlawful or fraudulent purposes;
To violate intellectual-property rights;
To harass or harm another person;
To submit false information;
To distribute malware;
To interfere with website security;
To gain unauthorized access to systems or accounts;
To scrape content without permission;
To conduct payment fraud or return fraud;
To place orders using stolen payment information;
To circumvent purchase limits or promotions;
To engage in unauthorized resale using our brand identity.

We may restrict access or cancel transactions when these rules are violated.

24. Third-Party Services and Links

Our website may use or link to third-party services, including:

Shopify;
Payment providers;
Shipping carriers;
Social media platforms;
Analytics providers;
Advertising platforms;
Review providers;
Fulfillment services.

Third-party services operate under their own terms and privacy practices.

We are not responsible for the independent content, availability, security or practices of third-party websites that we do not control.

25. Website Availability

We attempt to maintain a functional and secure website but do not guarantee that access will always be uninterrupted, immediate or error-free.

The website may temporarily be unavailable because of:

Maintenance;
Platform updates;
Hosting failures;
Network problems;
Security incidents;
Events outside our reasonable control.

We may modify or discontinue website features without prior notice where permitted by law.

26. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and online services are provided on an “as available” basis.

We do not warrant that:

The website will always be available;
Every error will be corrected immediately;
Every device or browser will display the website identically;
The website will be free from all harmful components;
Product use will produce a particular personal or health outcome.

Products remain subject to any express warranty stated on the product page or in our warranty policy.

Some states do not permit the exclusion of certain implied warranties, so parts of this section may not apply to you.

27. Limitation of Liability

To the maximum extent permitted by law, Elevate Digital LLC and its officers, employees, contractors and service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from the use of our website or products.

Where permitted, our total liability relating to a particular purchase will not exceed the amount the customer paid for the product giving rise to the claim.

This limitation does not apply where liability cannot legally be excluded or limited, including certain claims involving:

Fraud;
Willful misconduct;
Gross negligence;
Personal injury;
Non-waivable consumer rights.

28. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Elevate Digital LLC from third-party claims, damages and reasonable expenses arising from:

Your unlawful use of the website;
Your violation of these Terms;
Your infringement of another person’s rights;
Fraudulent activity performed through your account.

This section does not require a consumer to indemnify us for our own unlawful conduct, negligence or breach of these Terms.

29. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

By using our website, you acknowledge that information may be processed by:

Shopify;
Payment providers;
Analytics and advertising providers;
Suppliers and fulfillment partners;
Shipping carriers;
Customer-support providers.

Refer to our Privacy Policy for additional information and available privacy choices.

30. Electronic Communications

By placing an order or contacting us electronically, you agree to receive transactional communications relating to:

Order confirmation;
Payment status;
Shipping and tracking;
Delays;
Returns and refunds;
Customer support;
Security or policy updates.

Transactional communications are not the same as optional promotional marketing.

Marketing emails may be unsubscribed from using the link provided in the message.

31. Changes to These Terms

We may update these Terms to reflect changes in:

Our products;
Business operations;
Technology;
Service providers;
Legal requirements;
Website features.

The updated version will be posted with a revised “Last updated” date.

Changes will apply prospectively unless applicable law permits or requires otherwise.

For orders already placed, the version in effect when the purchase occurred will generally govern that purchase.

32. Suspension and Termination

We may suspend or terminate access to our services when we reasonably believe that a user has:

Violated these Terms;
Engaged in fraud or abuse;
Threatened website security;
Infringed intellectual-property rights;
Created legal or operational risk.

Provisions that by their nature should survive termination—including payment obligations, intellectual property, disclaimers and limitations of liability—will remain effective.

33. Severability

If a court determines that a provision of these Terms is invalid or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where permitted by law.

34. No Waiver

Failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when made expressly and in writing by an authorized representative of Elevate Digital LLC.

35. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms as part of a merger, acquisition, restructuring, financing, asset sale or transfer of our business, subject to applicable law.

36. Entire Agreement

These Terms and the policies incorporated into them constitute the entire agreement between you and Elevate Digital LLC regarding use of the website and purchases made through it.

If a product page, promotion or written policy contains more specific terms, those specific terms will control for that particular matter.

37. Governing Law

These Terms are governed by the laws of the State of Delaware and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in these Terms deprives a consumer of mandatory protections that cannot legally be waived under the laws of their state of residence.

Subject to applicable consumer law, disputes may be brought in the state or federal courts with jurisdiction over New Castle County, Delaware.

38. Contact Information

Questions regarding these Terms may be sent to:

OQCLUB™ / Elevate Digital LLC

Email: support@oqclub.store

Address:
254 Chapman Rd, Ste 208
Newark, DE 19702
United States

The mailing address above is not an authorized product-return address unless our support team expressly confirms otherwise.