Shipping policy
Shipping & Delivery Policy
Last updated: August 3, 2026
Welcome to the OQCLUB™ Shipping & Delivery Policy.
OQCLUB™ is operated by Elevate Digital LLC. This policy explains how orders are processed, shipped, tracked and delivered.
By placing an order through our official website, you agree to the terms described in this policy.
1. Order Processing
After payment is confirmed, your order enters verification, preparation and packaging.
Our standard processing time is:
2–5 business days
Processing begins on the first business day after the order is successfully placed and payment is approved.
Business days do not include Saturdays, Sundays or U.S. federal holidays.
Processing may take longer during:
• Promotional events;
• Product launches;
• Black Friday and holiday periods;
• Periods of unusually high demand;
• Payment or address verification;
• Temporary supplier or fulfillment delays;
• Events outside our reasonable control.
Processing time is separate from shipping transit time.
2. Estimated Delivery Time
OQCLUB™ works with fulfillment partners and logistics providers located inside and outside the United States.
After an order is dispatched, the estimated transit time is:
7–14 business days
The total estimated delivery timeframe, including processing and transit, is:
9–19 business days
These timeframes are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on:
• The shipping destination;
• The fulfillment location;
• Carrier operations;
• Customs processing;
• Public holidays;
• Severe weather;
• High seasonal demand;
• Events outside our reasonable control.
The estimated delivery timeframe shown at checkout, in the order confirmation or on the product page may be updated when more accurate carrier information becomes available.
3. International Fulfillment and Dropshipping
Some products may be shipped directly by an international supplier or third-party fulfillment partner.
As a result:
• The sender’s name may differ from OQCLUB™;
• The return address printed on the package may not be an authorized return address;
• Products from the same order may arrive in separate packages;
• Different items may have separate tracking numbers;
• Tracking may pass through multiple international and domestic carriers;
• The packaging may contain logistics information from a fulfillment partner.
The use of fulfillment partners does not change your relationship with OQCLUB™ for orders placed through our official website.
OQCLUB™ remains responsible for providing customer support related to orders placed through our website.
Do not return a product to the sender address shown on the package unless our support team specifically instructs you to do so.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link.
Please allow approximately 2–5 business days for the first tracking updates to appear after dispatch.
Tracking events may update less frequently while an international shipment is:
• Moving between countries;
• Awaiting customs processing;
• Being transferred between carriers;
• Entering the United States;
• Being handed to a local delivery provider.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
Tracking information is provided by the applicable carrier or logistics provider. OQCLUB™ cannot guarantee that every transit event will appear immediately.
5. Possible Delivery Delays
Delivery may be affected by:
• Severe weather;
• Carrier disruptions;
• High seasonal shipping demand;
• Customs inspections;
• Public holidays;
• Labor disputes;
• Transportation interruptions;
• Incorrect or incomplete addresses;
• Remote delivery locations;
• Government restrictions;
• Natural disasters;
• Events outside our reasonable control.
We will make reasonable efforts to investigate delayed orders and provide available tracking information.
If we cannot dispatch your order within the processing timeframe communicated at the time of purchase, we may contact you with a revised estimated shipping date.
You may accept the revised timeframe or cancel any affected merchandise that has not yet been dispatched for a refund.
6. Significantly Delayed Orders
Please contact us if:
• Tracking has not updated for more than 10 business days;
• The estimated delivery period has passed;
• The carrier reports an exception or delivery problem;
• The order remains undelivered for 30 business days after dispatch.
We may ask you to confirm:
• The complete shipping address;
• Whether someone else received the package;
• Whether the package was placed in a mailbox, reception area or parcel locker;
• Whether the carrier left a delivery notice;
• Whether you contacted the carrier directly.
Depending on the investigation, we may offer:
• Continued delivery assistance;
• A replacement shipment;
• A refund;
• Another appropriate resolution.
A replacement or refund may require completion of the carrier or fulfillment partner investigation.
7. Order Cancellation and Changes
You may request a cancellation or order change within four hours after placing your order.
Send your request immediately to:
support@oqclub.store
Cancellation and modification requests are not guaranteed.
After an order has entered preparation, been transferred to a fulfillment partner or received a tracking number, we may be unable to cancel or modify it.
If an order can no longer be canceled, you may request a return after delivery in accordance with our Refund & Return Policy.
8. Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting your order, please review:
• Recipient’s full name;
• Street address;
• Apartment, suite or unit number;
• City;
• State;
• ZIP Code;
• Telephone number;
• Email address.
Contact us immediately if you notice an error.
We cannot guarantee an address change after an order has entered processing or has been transmitted to a fulfillment partner.
OQCLUB™ is not responsible for delays caused by an address change requested after processing has begun.
9. Incorrect or Incomplete Addresses
OQCLUB™ is not responsible for delivery problems caused by information entered incorrectly or incompletely by the customer.
If a package is returned because of:
• An incorrect address;
• An incomplete address;
• A missing apartment, suite or unit number;
• An inaccessible delivery location;
• Refusal of delivery;
• Failure to collect the package;
• Repeated unsuccessful delivery attempts;
the customer may be responsible for reasonable reshipping or return-to-sender costs.
We will inform you of any applicable charge before arranging reshipment.
If the customer does not respond to our contact attempts, we may process the returned order in accordance with our Refund & Return Policy.
10. Receiving Your Order
Depending on the carrier and delivery location, a package may be delivered to:
• The purchaser;
• A household member;
• A building receptionist;
• A front desk;
• A mailroom;
• A parcel locker;
• A doorman or building manager;
• Another person available at the shipping address;
• A location designated by the carrier.
A package may be considered delivered when the carrier records delivery to the shipping address or an authorized location associated with it.
A signature may not be required for every shipment.
11. Delivery Attempts
Delivery procedures vary by carrier.
The carrier may:
• Make one or more delivery attempts;
• Leave the package in a secure location;
• Place the package in a parcel locker;
• Hold the package at a local facility;
• Request that the recipient arrange redelivery or collection;
• Return the package to the sender if delivery cannot be completed.
Customers are responsible for monitoring tracking updates and following carrier instructions.
Failure to follow carrier instructions may result in delay, return to sender or additional reshipping costs.
12. Package Marked as Delivered but Not Received
If tracking shows “Delivered” but you cannot locate the package:
1. Check the mailbox, front door, side entrance, garage and parcel locker.
2. Ask household members, neighbors, reception staff or building management.
3. Allow up to 48 hours, as some carriers may record delivery shortly before final placement.
4. Contact the carrier using the tracking number.
5. Contact OQCLUB™ if the package remains missing.
We may request:
• A written declaration;
• A carrier case number;
• Confirmation of the delivery address;
• Additional supporting information.
A replacement or refund may only be approved after the carrier or fulfillment partner completes its investigation.
13. Lost Packages
A package will not automatically be considered lost solely because tracking is temporarily inactive.
When a shipment is confirmed as lost by the carrier or fulfillment partner, OQCLUB™ may offer:
• A replacement at no additional product cost; or
• A refund to the original payment method.
The available resolution may depend on:
• The carrier investigation;
• The fulfillment partner’s findings;
• The delivery circumstances;
• Whether the customer provided a complete and accurate address.
OQCLUB™ reserves the right to deny a replacement or refund when there is evidence of fraud, address misuse or delivery to an address correctly supplied by the customer.
14. Damaged Packages or Products
Inspect your package as soon as it arrives.
If an item arrives damaged, contact us within seven calendar days of delivery and provide:
• Your order number;
• A description of the damage;
• Clear photos or video of the product;
• Photos of the external package;
• A photo of the shipping label.
Keep the damaged product and packaging until our support team provides instructions.
Do not discard the item, packaging or shipping label before the claim has been reviewed.
Depending on the circumstances, we may offer:
• A replacement;
• A refund;
• A partial refund;
• Another appropriate resolution.
15. Customs Duties and Import Charges
Some OQCLUB™ orders may be fulfilled from outside the United States using a Delivered Duty Paid shipping service, also known as DDP.
Under this shipping arrangement, applicable import duties, customs charges and import taxes related to the shipment are prepaid as part of the fulfillment process.
Customers should not be required to pay additional import duties or customs charges upon delivery.
If a carrier, logistics provider or customs authority unexpectedly requests an additional import-related payment:
• Do not make the payment before contacting us;
• Send us a copy or screenshot of the payment request;
• Include your order number;
• Include your tracking number;
• Wait for instructions from our support team.
OQCLUB™ will review the request with the applicable fulfillment partner or shipping provider and provide further assistance.
This section applies only to import duties, customs charges and import taxes associated with the delivery of an OQCLUB™ order. It does not cover optional services or charges independently requested by the customer.
16. Multiple Packages
An order containing more than one product may be divided into separate shipments.
You may receive:
• More than one tracking number;
• Packages on different dates;
• Packages from different fulfillment facilities;
• Separate shipping confirmation emails.
You will not be charged additional shipping solely because we divide an order into multiple packages.
The estimated delivery date may differ between packages from the same order.
17. Refused and Unclaimed Deliveries
If a customer refuses a package or fails to collect it from the carrier, the shipment may be returned to the fulfillment facility.
After the returned package is located, received and processed:
• A refund may be issued in accordance with our Refund & Return Policy;
• Original shipping charges, if any, may be non-refundable;
• Reasonable return-to-sender fees may be deducted where permitted;
• Reshipping costs may be charged if the customer requests another delivery.
Do not refuse a package as a substitute for following the authorized return process.
Refusing delivery may delay the refund process because the returned package must first be located and inspected.
18. Shipping Restrictions
We currently offer shipping to eligible addresses within the United States.
We may be unable to deliver to certain:
• P.O. Boxes;
• APO/FPO addresses;
• U.S. territories;
• Remote locations;
• Freight-forwarding addresses;
• Commercial reshipping services.
Availability depends on the product, carrier and fulfillment location.
If we cannot ship to your address, we will contact you and refund the affected unshipped item.
OQCLUB™ reserves the right to cancel orders submitted to addresses that cannot be serviced by our available fulfillment partners or carriers.
19. Freight Forwarders
When an order is delivered to a freight forwarder, reshipping company or third-party forwarding address selected by the customer, our delivery responsibility generally ends when the carrier confirms delivery to that address, except where applicable law requires otherwise.
OQCLUB™ is not responsible for loss, damage, delay, repackaging or incorrect delivery that occurs after the shipment is accepted by an independently selected freight forwarder.
Claims relating to events that occur after delivery to the freight forwarder should be submitted directly to the forwarding service selected by the customer.
20. Customer Support
For delivery questions, tracking assistance, cancellation requests or address corrections, contact:
Email:
support@oqclub.store
Support Hours:
Monday through Friday
9:00 AM to 6:00 PM Eastern Time
Please include your order number in all support requests.
We aim to respond within two business days. Response times may be longer during weekends, public holidays, promotional events and periods of unusually high demand.
21. Business Information
OQCLUB™ is operated by:
Elevate Digital LLC
254 Chapman Rd, Ste 208
Newark, DE 19702
United States
Email:
support@oqclub.store
This business address is not an authorized product-return address unless our support team expressly confirms otherwise.
Products returned without prior authorization may be refused, delayed or sent back to the customer.