Privacy policy

Privacy Policy

OQCLUB™ respects your privacy and is committed to handling personal information responsibly and transparently.

OQCLUB™ is operated by Elevate Digital LLC. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, purchase our products, contact customer support or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect:

Full name;
Shipping and billing address;
Email address;
Telephone number;
Account login information;
Order and purchase information;
Product preferences;
Customer support messages;
Reviews, photographs or other content you submit;
Marketing and communication preferences.

Payment Information

Payments are processed through Shopify Payments and other authorized payment providers.

We generally do not receive or store your complete credit or debit card number. Payment providers may provide us with limited information, such as the payment method, billing details, transaction status and the final digits of the card.

Information Collected Automatically

When you visit our website, we and our technology partners may automatically collect:

IP address;
Browser and device type;
Operating system;
Device identifiers;
Referring website;
Pages and products viewed;
Search activity;
Shopping cart activity;
Checkout activity;
Approximate location derived from your IP address;
Date, time and duration of visits;
Advertising and cookie identifiers;
Interactions with emails and advertisements.

We collect this information through cookies, pixels, software development kits and similar technologies.

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders;
Confirm payments;
Provide order and shipping updates;
Communicate tracking information;
Deliver products to the requested address;
Process returns, exchanges and refunds;
Provide customer support;
Create and manage customer accounts;
Detect and prevent fraud, abuse and unauthorized transactions;
Maintain the security of our website;
Improve our products, website and customer experience;
Understand website performance and customer behavior;
Personalize products, content and advertisements;
Send promotional emails or text messages when permitted;
Maintain financial, tax and business records;
Enforce our policies and agreements;
Comply with legal obligations;
Establish, exercise or defend legal claims.

3. How We Obtain Personal Information

We may obtain information:

Directly from you;
Automatically from your device or browser;
From Shopify and payment processors;
From advertising and analytics providers;
From fulfillment partners and carriers;
From fraud-prevention providers;
From social media platforms when you interact with our accounts or advertisements;
From publicly available or legally authorized sources.

4. How We Share Personal Information

We do not sell personal information for money.

However, some advertising and analytics activities may be considered a “sale,” “sharing” or use for targeted advertising under certain U.S. state privacy laws.

We may disclose personal information to the following categories of recipients:

Shopify and Technology Providers

Our store is hosted by Shopify. Shopify processes information required to operate the website, checkout, customer accounts and related services.

We may also use technology providers for hosting, analytics, email, customer support, fraud prevention and website functionality.

Payment Processors

We share information with authorized payment providers to process payments, prevent fraud, issue refunds and resolve payment disputes.

Suppliers and Fulfillment Partners

Some products may be stored, prepared or shipped by third-party suppliers or fulfillment partners.

To fulfill an order, we may share:

Customer name;
Shipping address;
Telephone number;
Email address when required for shipping;
Product and order details.

Our suppliers and fulfillment partners are authorized to use this information only for order processing, fulfillment, delivery and related support.

Shipping Carriers

We provide delivery information to postal services, couriers and logistics providers so they can transport, track and deliver orders.

Analytics and Advertising Partners

We may use services such as:

Google Analytics;
Google Ads;
Meta Pixel;
Meta advertising services;
Shopify analytics;
Other advertising or measurement technologies.

These providers may collect online identifiers, browsing activity, device data and interactions with our website to measure performance, understand audiences and display relevant advertising.

Professional and Legal Advisors

We may disclose information to accountants, attorneys, insurers, consultants and other professional advisors when reasonably necessary.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law or legal process;
Respond to lawful government requests;
Protect our customers, business or legal rights;
Investigate suspected fraud or security incidents;
Enforce our agreements and policies.

Business Transactions

If Elevate Digital LLC is involved in a merger, financing, acquisition, restructuring, asset sale or similar transaction, personal information may be transferred as part of that transaction.

5. Dropshipping and International Fulfillment

OQCLUB™ may work with suppliers and fulfillment partners located inside or outside the United States.

As a result, order information may be processed in countries other than the country where you live.

We share only the information reasonably necessary for partners to manufacture, prepare, ship, track or support your order.

Partners may not use customer information for their independent marketing unless separately authorized by the customer.

6. Cookies and Similar Technologies

We use cookies and similar technologies for:

Website functionality;
Shopping cart and checkout operation;
Account login;
Security and fraud prevention;
Remembering preferences;
Analytics and performance measurement;
Advertising attribution;
Personalized or targeted advertising.

Cookies may be classified as:

Necessary cookies: Required for core website operation;
Analytics cookies: Help us understand website use;
Functional cookies: Remember preferences and improve features;
Advertising cookies: Help measure campaigns and display relevant advertisements.

You may manage cookies through your browser settings or our cookie preference tool, when available.

Disabling certain cookies may affect the functionality of the website.

7. Advertising and Data-Sharing Choices

We do not sell personal information in exchange for money.

Certain advertising partners may receive online identifiers and browsing information for cross-context behavioral or targeted advertising. Under some state laws, this activity may be considered “selling” or “sharing” personal information.

Where required, you may opt out through:

The Your Privacy Choices or Do Not Sell or Share My Personal Information link on our website;
Our cookie preference tool;
A legally recognized browser-based opt-out signal, where supported;
Emailing us at support@oqclub.store.

Opting out of targeted advertising does not necessarily stop all advertising. You may continue to see advertisements that are not personalized.

8. Email and Text Marketing

We may send promotional emails when permitted by law.

You may unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email;
Contacting support@oqclub.store.

Unsubscribing from marketing does not prevent us from sending transactional communications, including order confirmations, shipping notices, security messages and responses to support requests.

Commercial emails in the United States must provide accurate sender information and a working method for recipients to opt out.

If you separately consent to marketing text messages, you may withdraw consent by replying STOP or following the instructions in the message. Message and data rates may apply.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes described in this policy;
Provide products and customer support;
Maintain business, accounting and tax records;
Prevent fraud and abuse;
Resolve disputes and chargebacks;
Enforce agreements;
Comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may delete, anonymize or securely restrict access to it.

10. U.S. State Privacy Rights

Depending on your state of residence and whether applicable law covers our processing activities, you may have the right to:

Confirm whether we process your personal information;
Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of certain information;
Obtain a portable copy of certain information;
Opt out of the sale or sharing of personal information;
Opt out of targeted advertising;
Opt out of certain profiling activities;
Limit certain uses of sensitive personal information;
Appeal a decision concerning a privacy request;
Exercise privacy rights without unlawful discrimination.

California law, when applicable, requires covered businesses to provide notices about their privacy practices and respond to qualifying consumer requests.

How to Submit a Privacy Request

Email: support@oqclub.store
Subject line: Privacy Request

Include:

Your full name;
Email address associated with your account or order;
State of residence;
The right you wish to exercise;
Relevant order number, when applicable.

We may request additional information to verify your identity and protect your account.

We will use information submitted with a request only to verify and respond to the request.

Authorized Agents

Where permitted by law, you may use an authorized agent to submit a request.

We may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

Appeals

Where applicable, you may appeal our decision by replying to our response and stating that you wish to appeal.

11. California Privacy Notice

If the California Consumer Privacy Act applies to our activities, California residents may have additional rights.

During the preceding 12 months, we may have collected the following categories:

Identifiers;
Customer records;
Commercial information;
Internet or electronic network activity;
Approximate geolocation information;
Audio, visual or customer-submitted content;
Inferences derived from customer activity;
Payment and transaction information handled by service providers.

The sources, purposes and categories of recipients are described throughout this Privacy Policy.

We do not knowingly sell or share personal information belonging to consumers under 16 years of age.

California residents may request information about:

Categories of personal information collected;
Categories of sources;
Business or commercial purposes;
Categories of third parties receiving information;
Specific pieces of personal information collected.

12. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13.

If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

COPPA imposes special requirements on websites directed to children under 13 and on services that knowingly collect their personal information.

13. Data Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information.

These safeguards may include:

Restricted access;
Secure connections;
Account authentication;
Fraud-monitoring tools;
Payment processing by specialized providers;
Internal access controls.

No online system or method of storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized access.

14. International Data Transfers

Our service providers, suppliers and fulfillment partners may process information in the United States and other countries.

Privacy and data-protection laws in those countries may differ from the laws where you live.

When required, we take reasonable steps to require providers to process information for authorized purposes and apply appropriate protections.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security or content practices of third parties. Review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes to our business;
New technologies or service providers;
Changes to our data practices;
Legal or regulatory developments.

The revised policy will be posted on this page with a new “Last updated” date.

Where required, we may provide additional notice of material changes.

17. Contact Us

Questions, requests or concerns regarding privacy may be sent to:

OQCLUB™ / Elevate Digital LLC

Email: support@oqclub.store

Address:
254 Chapman Rd, Ste 208
Newark, DE 19702
United States