Refund policy

Refund & Return Policy

OQCLUB™ is committed to providing a clear and fair return and refund process. This policy applies to purchases made through our official website.

OQCLUB™ is operated by Elevate Digital LLC.

1. 30-Day Return Policy

You may request a return within 30 calendar days of the delivery date.

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.
  • The item must be in its original condition.
  • The glasses must be free from scratches, damage, odors, makeup, hair products or other signs of extended use.
  • The original case, cleaning cloth, accessories, promotional items and packaging must be included.
  • Proof of purchase or the original order number is required.

Glasses may be briefly tried on indoors to confirm fit. Items that show signs of regular wear may not be approved for return.

Submitting a return request does not automatically guarantee approval.

2. Change-of-Mind Returns

Returns requested because of fit, style, lens color or a change of mind are accepted within the 30-day return period, provided the item meets the eligibility requirements above.

For change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges, when applicable, are non-refundable.
  • Any prepaid return-label cost may be deducted from the final refund.
  • We strongly recommend using a trackable shipping method.

OQCLUB™ is not responsible for return packages lost or damaged before reaching the approved return facility.

3. Damaged, Defective or Incorrect Items

Inspect your order as soon as it arrives.

Contact us within seven calendar days of delivery if:

  • The product arrived damaged.
  • The product has a manufacturing defect.
  • You received the wrong model, lens color or quantity.
  • An item is missing from your order.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or video of the product.
  • Photos of the external packaging and shipping label when applicable.

When the issue is confirmed, OQCLUB™ may offer:

  • A replacement at no additional cost;
  • An exchange;
  • A full or partial refund;
  • Another appropriate resolution.

OQCLUB™ will cover reasonable return shipping costs when the return is caused by a confirmed defect, shipping damage or fulfillment error.

We may issue a replacement or refund without requiring the damaged item to be returned.

4. Items That Cannot Be Returned

Returns may be refused for:

  • Items returned after the 30-day period;
  • Items with scratches, stains, odors or signs of extended use;
  • Products damaged through misuse, accidents or improper care;
  • Items returned without their original accessories or essential packaging;
  • Gift cards;
  • Customized or prescription products, unless defective or incorrectly fulfilled;
  • Items marked Final Sale, unless damaged, defective or incorrectly fulfilled;
  • Products sent to an unauthorized address without prior return approval.

Nothing in this section limits consumer rights that cannot legally be waived.

5. How to Request a Return

To begin a return, contact:

Email: support@oqclub.com

Include:

  • Your full name;
  • Order number;
  • Email address used during checkout;
  • Product you wish to return;
  • Reason for the request;
  • Photos or videos when reporting damage or defects.

Once the request is reviewed, we will send return instructions and, when applicable, the authorized return address.

Approved items should be shipped within 14 calendar days of receiving the return instructions.

6. Fulfillment Partners and Return Addresses

Some OQCLUB™ orders may be processed or shipped through third-party fulfillment partners.

Because different products may be handled by different facilities:

  • The return address may be different from the address shown on the original package.
  • The return address may also be different from our registered business address.
  • Do not send a return to the sender address printed on the package unless our support team specifically instructs you to do so.
  • Do not return a product without first receiving authorization and return instructions.

Packages sent to an unauthorized address may be delayed, refused or lost and may not qualify for a refund.

7. Refund Approval and Processing

After the returned item is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within approximately five business days after inspection.

Your bank, card issuer or payment provider may require additional time to post the refund to your account.

The refund may exclude:

  • Original shipping charges;
  • Return shipping costs;
  • Duties or taxes that were paid directly to a government authority;
  • Discounts tied to products that were not returned;
  • Damage or missing-item deductions, when reasonably applicable.

We do not normally issue refunds to a different card, account or person.

8. Exchanges

Exchanges are subject to product availability.

The fastest way to obtain a different model or lens color may be to:

  1. Return the original product;
  2. Wait for the return to be approved;
  3. Place a new order for the desired item.

When an exchange is approved because of an OQCLUB™ fulfillment error or confirmed defect, reasonable replacement shipping costs will be covered by us.

9. Order Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or update its delivery address.

Cancellation and modification requests are not guaranteed after the order has entered processing or has been transferred to a fulfillment partner.

If the order has already shipped, it must follow the standard return process after delivery.

The customer is responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

10. Delayed or Unshipped Orders

We aim to ship orders within the timeframe displayed on our website and during checkout.

If we are unable to ship within the promised timeframe, we may contact you with a revised estimated shipping date.

You may choose to:

  • Accept the revised shipping timeframe; or
  • Cancel the affected unshipped order for a full refund.

If an order cannot be fulfilled, payment for the unshipped item will be refunded to the original payment method.

11. Refused and Undeliverable Packages

Packages refused by the customer or returned because of an incorrect, incomplete or inaccessible address may be treated as change-of-mind returns.

Any return-to-sender, reshipping or carrier fees may be deducted from the refund.

Shipping charges are not refundable when delivery could not be completed because of information provided incorrectly by the customer.

12. Abuse and Fraud Prevention

OQCLUB™ reserves the right to refuse a return, exchange or refund when there is reasonable evidence of:

  • Return fraud;
  • Product substitution;
  • False damage claims;
  • Excessive or abusive returns;
  • Chargeback abuse;
  • Intentional product damage;
  • Violation of this policy.

Any decision will be based on the order history, product condition, carrier records and other available evidence.

13. Customer Support

Support Hours: Monday through Friday, 9:00 AM to 6:00 PM ET.

Email: support@oqclub.store

14. Business Information

OQCLUB™ is operated by Elevate Digital LLC

254 Chapman Rd, Ste 208 
Newark, DE 19702
United States

Please note that this business address should not be used for returns unless our support team specifically authorizes it.