Warranty

One-Year Limited Warranty

OQCLUB™ products purchased directly through our official website are covered by a one-year limited warranty against manufacturing defects.

OQCLUB™ is operated by Elevate Digital LLC.

This Limited Warranty is provided in addition to any consumer rights that cannot be excluded or limited under applicable federal or state law.

1. Warranty Period

This Limited Warranty remains valid for:

One year from the date the product is delivered.

Proof of purchase is required. Acceptable proof may include:

The original order confirmation;
Order number;
Email address used during checkout;
Payment confirmation associated with the order.

The warranty applies only to products purchased directly through the official OQCLUB™ website.

Products purchased through unauthorized sellers, marketplaces or third-party resellers are not covered unless expressly stated otherwise.

2. What This Warranty Covers

This Limited Warranty covers confirmed defects in materials or workmanship that existed at the time of delivery or developed during normal, intended use.

Covered manufacturing defects may include:

Structural failure of the frame during normal use;
Defective hinges;
Loose, broken or improperly installed original screws;
Temple arms separating because of a manufacturing issue;
Frame components separating without impact or misuse;
Lens imperfections caused by the manufacturing process;
Incorrectly assembled components;
Peeling or deterioration caused by a confirmed production defect.

Minor cosmetic variations that do not affect the product’s normal function are not considered manufacturing defects.

3. What This Warranty Does Not Cover

This Limited Warranty does not cover damage caused by:

Accidents;
Drops or impacts;
Crushing or bending;
Improper handling;
Normal wear and tear;
Scratches caused after delivery;
Improper storage;
Failure to use a protective case;
Exposure to excessive heat;
Leaving the glasses inside a hot vehicle;
Exposure to chemicals, solvents, alcohol or cleaning agents;
Saltwater, chlorine or excessive moisture;
Improper cleaning;
Use of abrasive materials;
Unauthorized repair or modification;
Replacement of the original lenses;
Use inconsistent with product instructions;
Loss or theft;
Damage caused by children or pets;
Damage occurring after delivery through a freight forwarder or reshipping service.

The warranty also does not cover:

Natural loosening of screws through regular use;
Gradual fading caused by ordinary wear;
Changes in fit caused by misuse or excessive bending;
Personal preference regarding frame fit, lens color or style;
Color differences caused by screens, lighting or photography;
Discomfort that is not connected to a manufacturing defect;
Damage resulting from using the product as safety eyewear;
Damage caused by driving or other activities for which the glasses are not designed.

OQCLUB™ screen glasses are not certified industrial, occupational or protective eyewear unless expressly stated on the applicable product page.

4. Lens Tint and Color Perception

Yellow, amber and red lenses intentionally alter the appearance of colors.

A warmer or stronger color shift is a normal characteristic of tinted lenses and is not considered a defect.

The following are not normally covered:

Preference for a different lens tint;
Colors appearing warmer while wearing amber lenses;
Strong color alteration while wearing red lenses;
Differences between how the lenses appear indoors and outdoors;
Minor variation between production batches.

Products must not be used for driving, color-critical work or situations requiring accurate color recognition unless specifically approved for that purpose.

5. How to Submit a Warranty Claim

To request warranty service, contact us at:

Email: support@oqclub.com
Phone: +1 (305) 672-8031

Support Hours:
Monday through Friday, 9:00 AM to 6:00 PM ET

Include:

Your full name;
Order number;
Email address used during checkout;
Product name;
Description of the problem;
Date the issue was first noticed;
Clear photographs of the complete glasses;
Close-up photographs or video showing the suspected defect.

Our support team normally responds within approximately three business days.

Submitting a claim does not automatically mean that the product qualifies for warranty service.

6. Initial Assessment

We may review a claim using the photographs, videos, order records and information provided by the customer.

Depending on the issue, we may:

Approve the claim using photographic evidence;
Request additional photographs or video;
Ask the customer to perform a simple inspection;
Request that the product be returned for evaluation;
Determine that the issue is normal wear, accidental damage or not covered.

Do not return the product before receiving written instructions.

The sender address printed on the original package may belong to a supplier or fulfillment partner and may not be an authorized warranty-return address.

7. Return Shipping for Approved Claims

When a return is required for a potentially covered defect, OQCLUB™ may provide:

A prepaid return label;
A reimbursement for reasonable approved return shipping;
Another return method selected by our support team.

The customer must follow the provided return instructions.

Packages sent without authorization or to an incorrect address may be refused, delayed or lost.

When sufficient photographic evidence is available, we may approve a remedy without requiring the defective product to be returned.

8. Inspection

When a physical inspection is required, we will evaluate the product within a reasonable period after it reaches the authorized facility.

The inspection will consider:

The condition of the frame;
The condition of the lenses;
Signs of impact or misuse;
Damage to the hinges, screws and temple arms;
Evidence of unauthorized modifications;
Whether the issue is consistent with a manufacturing defect;
The customer’s description and submitted evidence.

The customer will be notified by email when the assessment is complete.

9. Available Remedies

When a covered manufacturing defect is confirmed, OQCLUB™ may, at its discretion and without charge:

Repair the product when reasonably possible;
Replace the product with the same model;
Replace it with a comparable model if the original is unavailable;
Provide store credit accepted by the customer;
Refund the original purchase price of the defective product.

The appropriate remedy may depend on:

Product availability;
Nature of the defect;
Cost and feasibility of repair;
Customer location;
Time elapsed since purchase.

Replacement products may be new or equivalent products in like-new condition, where permitted by law.

A replacement does not automatically restart the original one-year warranty period. It remains covered for the longer of:

The remainder of the original warranty period; or
Ninety days from delivery of the replacement.

10. Out-of-Stock Products

If the original model is no longer available, we may offer:

A comparable replacement;
Another frame of similar value;
Store credit;
A refund of the original product price.

The customer will not be required to accept a materially different replacement instead of another available remedy.

11. Products Purchased as a Bundle

Each pair included in a Day + Night Bundle is covered individually.

A defect affecting one pair does not automatically qualify the complete bundle for replacement or refund.

When only one product is defective, the remedy will normally apply only to that product.

Any refund may take the original bundle discount into account so that the customer does not receive more than the amount reasonably allocated to the defective item.

12. Replacement Shipping

OQCLUB™ covers standard replacement shipping for approved warranty claims within the United States.

We are not responsible for additional costs caused by:

An incorrect or incomplete replacement address;
Failure to collect the replacement package;
Refused delivery;
Reshipping through a freight forwarder;
Expedited shipping requested by the customer.

Replacement delivery times may vary according to inventory and fulfillment location.

13. Fraudulent or Abusive Claims

We may deny a claim when there is reasonable evidence of:

Intentional damage;
Product substitution;
Altered or misleading photographs;
A false order number;
A product that was not purchased from OQCLUB™;
Repeated abusive warranty claims;
Fraudulent payment activity;
Unauthorized resale.

Any decision will be based on available order records, photographs, product condition and fulfillment information.

14. Limitation of Implied Warranties

To the extent permitted by applicable law, any implied warranty, including an implied warranty of merchantability or fitness for a particular purpose, is limited to the duration of this one-year Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Federal law does not generally permit a business offering a written consumer warranty to completely disclaim applicable implied warranties, although their duration may sometimes be limited clearly and subject to state law.

15. Limitation of Damages

To the maximum extent permitted by applicable law, OQCLUB™ will not be responsible under this Limited Warranty for incidental, indirect or consequential damages resulting from the inability to use the product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Nothing in this warranty limits liability that cannot legally be excluded or limits non-waivable consumer rights.